Multi-Factor Authentication Information

As online fraud and identity theft become more prevalent and complex, financial institutions have sought to keep pace to protect members’ personal and confidential information. To assist credit unions’ efforts, the NCUA and Federal Financial Institutions Examination Council (FFIEC) have developed guidelines on member account authentication and risk monitoring. 

 One of the best ways to verify your identity is through multi-factor authentication. Multi-factor authentication uses more than just one factor such as username and PIN to verify your identity when you log on to home banking.

 True North has implemented multi-factor authentication as part of the online banking sign-on process. With this system, you will be asked to select challenge questions and a security image to help us verify who you are. This will also help you to ensure that you are truly on True North’s website and not being subject to a scam.

If you have difficulty logging in to Express PC please try the following tips...

• You may not have enrolled in the new Multi-factor Authentication process. You must enroll before you can login to Home Banking.
• There is a “session key” that recognizes your current browsing session. If you are enrolling for the first time, have changed your settings, deleted your cookies, or otherwise encounter an error screen, you will need to close your browser completely and open a new session in order to login.
• Your account may have been locked out if you entered incorrect information too many times. If the above suggestions do not resolve your problem, please contact us for assistance. 
• If you are having problems seeing the Express PC Login box to the right please contact your local branch for assistance.

Click on the links below for more information!  (These files will open with Adobe Acrobat Reader) 

MFA Enrollment Instructions  (Updated 12/29/06)

MFA Frequently Asked Questions (Updated 12/29/06)