Since a recent conversion by our card processor, we have had scattered reports of transaction denial and support number issues.  If you have a problem, please contact us at (907) 523-4700 so we can assist you!  We apologize for any inconvenience, and we are working with the provider to identify and resolve all issues.

Leadership and News

Meet some of your fellow Alaskans who are working diligently on your behalf to ensure True North Federal Credit Union remains true to its roots. You also can access the latest news coming out of your credit union.

Board & Management

True North's leadership team includes volunteers and credit union management professionals, all of them dedicated to guiding our credit union toward a more prosperous future while meeting our members' diverse needs.

Board of Directors

  • Christine Moleski, Chair
  • David Teal, Vice-Chair
  • Mark Troupin, Treasurer
  • Lillian “Lisa” M. Worl, Secretary
  • Kim Garnero
  • Karen Morgan
  • Valerie Mertz

Board Mailing Address: P.O. Box 34157 Juneau, AK 99803

Supervisory Committee

  • Elizabeth "Buffy" Pederson, Chair
  • Chris Letterman
  • Karen Tarver
  • Josie Stern

Supervisory Committee Mailing Address: P.O. Box 34141 Juneau, AK 99803

Leadership Team

  • Lauren MacVay, President / CEO
  • Patty Ray, Chief Operations Officer
  • Michelle Denton, Chief Financial Officer
  • TinaMarie Kile, VP Member Experience and Consumer Lending
  • Nicchia Leamer, VP of Lending
  • Melinda Wheeler, Executive Administrative Assistant
  • Aaron Mar, IS Manager
  • Zachary Warmbrodt, Accounting Manager
  • Stephen Beedle, Loan Services Manager
  • Amy Tonsgard, Mortgage Lending Manager
  • William Boothe, Business Lending Manager
  • Drew Cottle, Member Contact Center Manager
  • Open, Human Resources Director
  • Danielle Ott, Collections Director
  • Rex Tetzlaff, Collections Director
  • Jessica Naumcheff, Compliance and Risk Management Director
  • Kathryn Beers, Marketing Director
  • Sara Boyer, Training Director

Branch Management

  • Ashlee Hamilton, Anchorage Branch Manager
  • Ranee Aki, Mendenhall Branch Manager


Every quarter, The North Word provides financial news, special offers and tips to help you improve your financial well-being. Access current and past issues here.

Spring 2021

  • Message from the CEO
  • Step Up Debit Card Program
  • Save The Date: Annual Meeting
  • Holiday Closures
  • Spring Vehicle Promotion
  • True North in the Community
  • True Crew Acknowledgements
  • Alaska Heat Smart
  • Coming Soon: Calendar Photo Contest
  • The Local Frequency App

Winter 2020-2021

  • Message from the CEO
  • #MyNextStep: More Exciting Steps Coming
  • Holiday Skip-A-Pay
  • Holiday Closures
  • Still time to open an IRA
  • Step Up: New program
  • True North in the Community
  • Kids Games:
    • Help the Yeti collect all the lost penguins
    • Word Search puzzle

Fall 2020

  • Message from the CEO
  • #MyNextStep: Life is a journey. True North is here for you. Every STEP of the way.
  • International Credit Union Day: Inspiring Hope for a Global Community
  • SEE IT! SNAP IT! SUBMIT IT! Top 10 Winners!
  • Holiday Closures
  • #CashForCans fundraising update
  • Kids Games:
    • Match the animal to the correct paw print
    • Can you find your steps through the maze?

Summer 2020

  • Message from the CEO
  • See It! Snap It! Submit It! Calendar Photo Contest
  • Local COVID-19 Related Resources and Programs
  • Changes to the Membership Agreement
  • Annual (virtual) Meeting update
  • What our members are saying...
  • Holiday Closures
  • Kids Challenge Puzzle

Spring 2020

  • Message from the CEO
  • Holiday Closures
  • eSign
  • Save the Date: Annual Meeting
  • Your Opinion Matters
  • See It! Snap It! Submit It! Calendar Photo Contest
  • Find 2 Identical Shapes!
  • April is National Credit Union Youth Month

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All your home buying needs under one roof

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Easy to apply for a low rate auto loan today

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