As we venture through the recent rises in COVID cases across the state, we have made temporary changes to our branches. We apologize for any inconvenience and appreciate your patience as we strive to keep the True Crew and members safe. eBanking is always available for account access and many transactions.

For current branch hours and availability, please visit our Locations page here.

Member Number and Account Number

What's the Difference?

Member Number

This is used to identify your overall relationship with the credit union. It is given to you when you join the credit union and can be found at the top of your periodic statement.

When to use your member number

  • When contacting or visiting us to conduct business or get assistance more quickly. It helps us identify your overall member relationship and view your accounts. When calling Telephone Teller and identifying yourself at the beginning of the call.
  • When conducting business at CO-OP SHARED BRANCHING. It will allow them to view your True North accounts.
  • When setting up a direct deposit or automatic deduction for your savings account.

Account Number

This identifies a specific account such as a savings, checking or loan account. It is assigned as each account is opened. The account number appears in the body of your periodic statement with the account balance and activity.

When to use your account number

  • When setting up a direct deposit or automatic deduction for your checking account.
  • When mailing in a deposit or loan payment or using a night depository. Include the account number and account type (checking, savings, loan, etc.), or use a deposit ticket or coupon.
  • When using eBanking for account information or to make transactions.
  • When accessing your accounts within Telephone Teller if you have multiple checking, savings, certificate or loan accounts.

 

If you have any questions regarding your member or account numbers, you may reach our Member Contact Center during business hours.