Your new card is contactless for speedier transactions! A first step to offering Member-Owners the best-in-class suite of services to support your True North Debit or Credit card.
Old Card Designs:
New Card Designs:
Activate your new card and set your new custom PIN* by calling:
*When you call to activate your card, remember to stay on the line to set your PIN.
Reminder: Old cards have stopped working as of 7:30 am, February 28, 2023.
A mobile app* dedicated to managing your True North cards. Allows more detailed controls and alerts.
True North will continue to add to our Debit and Credit Mastercard Suite of Services. Here's what you have to look forward to:
More Payment Options
Garmin Pay will be available soon.
In-Branch Issuance of Cards
Get your plastic the day you need it at a True North branch! This exciting service will be available in early 2023.
We recommend you activate your new card and destroy your old card as soon as possible. However, your old card will continue to work until 7:30am, February 28, 2023.
Activate your new card and set your custom PIN by calling 1-800-631-3197 in the US, or Internationally by calling collect 1-727-540-9434
Your PIN can be set when you activate your new card, or by calling 1-888-886-0083. Calling from a number on your credit union account will speed the process. If you have any issues, please reach out to the Contact Center at 907-523-4700.
To make a purchase, simply tap your Mastercard contactless card on the payment reader when you see the contactless symbol. Typically, your card must be within an inch or two of the symbol at the terminal at the counter.
Yes, contactless transactions are secure! The card never leaves your hand, and each purchase is uniquely encrypted. Mastercard protects you from double billing in case you tap twice, and Mastercard's Zero Liability Pprotection apply to these transactions.
Yes, your new Debit and/or Credit card will have a new card number.
Remember to update any automatic transactions you have scheduled.
For Credit card holders: Your credit card loan account and any automatic payments you have set up through eBanking will be unaffected.
In the next few months, we will be rolling out powerful new features including:
In the next few months, we will be rolling out powerful new features including:
Due to overall declines in ATM card usage, we have stopped offering new ATM cards to our members, and will be converting all ATM Cards over to Mastercard Debit cards in October.
In early October, you will receive a True North Mastercard Debit card. This card will access all the same accounts as your ATM Card, and perform all the same functions. Your new card will come with Mastercard benefits not found with your ATM Card, including Identity Theft Protection! Further, this change will allow us to offer you more robust controls and options in the future.
You can activate and start using your new Mastercard Debit Card on October 26th. Your ATM Card will stop working on that date as well.
We are sorry for this issue! As part of the conversion, True North ATM Card holders are temporarily getting fees at some of our machines. We are working to fix this, but if you affected please contact the branch or Member Contact Center at (907) 523-4700 and we will reverse that fee for you. Our apologies for the inconvenience!