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Card Conversion

True North is upgrading the Debit and Credit Cards!

Your new card will be contactless for speedier transactions! A first step to offering Member-Owners the best-in-class suite of services to support your True North Debit or Credit card.

HUSKY DOG POSING WITH NEW TRUE-NORTH DEBIT A ND CREDIT CARDS

In a few weeks True North will be mailing you a new debit or credit card. This card has an improved look, service, security and convenience, but more importantly improved functionality.

Important Dates You Need To Know

September 29th is when we start mailing out your new cards

September 29th: When we start mailing out your new cards.

October 26th is when you activate your new card and destroy the old one

October 26th: Activate your new card and destroy the old one.

November 30th is the day your current card will stop working

November 30th: The day your current card will stop working.

Frequently Asked Questions

  • How do I pay with Mastercard contactless?

    contactless symbol

    To make a purchase, simply tap your Mastercard contactless card on the payment reader when you see the contactless symbol.  Typically, your card must be within an inch or two of the symbol at the terminal at the counter.

  • Where can I make contactless payments?

           contactless symbol

    • Tap anywhere you see the Contactless symbol at checkout
    • If you don't see the symbol, you can use your card by inserting your chip or swiping at checkout.
  • Is a contactless transaction as secure as a swipe or chip transaction?

    Yes, contactless transactions are secure!  The card never leaves your hand, and each purchase is uniquely encrypted.  Mastercard protects you from double billing in case you tap twice, and Mastercard's Zero  Liability Pprotection apply to these transactions.

  • Will my card number change?

    Yes, your new Debit and/or Credit card will have a new card number.

    Remember to update any automatic transactions you have scheduled.

    For Credit card holders: Your credit card loan account and any automatic payments you have set up through eBanking will be unaffected.

  • What are the new features on the Credit card?

    In the next few months, we will be rolling out powerful new features including:

    • Ability to control where your card is spent and for how much
    • Fraud alerts allowing you to confirm suspicious activity as it happens
    • Online travel notifications
    • Samsung, Google and Garmin Mobile Wallets
    • Digital Card issuance
  • What are the new features on the Debit card?

    In the next few months, we will be rolling out powerful new features including:

    • Ability to control where your card is spent and for how much
    • Fraud alerts allowing you to confirm suspicious activity as it happens
    • Online travel notifications
    • Samsung, Google and Garmin Mobile Wallets
    • Digital Card issuance
  • What if I only have a True North ATM card?

    Due to overall declines in ATM card usage, we have stopped offering new ATM cards to our members, and will be converting all ATM Cards over to Mastercard Debit cards in October.  

    In early October, you will receive a True North Mastercard Debit card.  This card will access all the same accounts as your ATM Card, and perform all the same functions.  Your new card will come with Mastercard benefits not found with your ATM Card, including Identity Theft Protection!   Further, this change will allow us to offer you more robust controls and options in the future.

    You can activate and start using your new Mastercard Debit Card on October 26th.   Your ATM Card will stop working on that date as well.