True North FCU in-person service is available through our drive-ups or by appointment.  Please click here for more information about branch services. 

COVID-19 RESOURCES AND INFORMATION

RESOURCES WE'VE BUILT TO HELP YOU:

SCHEDULE AN APPOINTMENT

  • For loans, account openings or complex transactions.
  • Click here to schedule an appointment or call the Member Contact Center at (907) 523-4700 with any questions.

BRIDGE PERSONAL LOAN

  • For quick access to immediate funds.
  • Click here for more information or call our Member Contact Center at (907) 523-4700.

BRIDGE SKIP-A-PAY

  • Skip up to three payments over a twelve month period on qualifying loans.
  • Click here for more information or call our Member Contact Center at (907) 523-4700.

CREDIT CARD PAYMENTS

  • Skip payments available for April and May upon request.
  • Click here for the request form or call the Member Contact Center at (907) 523-4700 for more information.

MORTGAGE AND HOME EQUITY

  • Loan payment deferments for up to 90 days.
  • Call the Member Contact Center at (907) 523-4700 for more information.

CERTIFICATE OF DEPOSITS

  • We have waived all penalties for early withdrawal of certificates of deposits through at least April 30.
  • Call the Member Contact Center at (907) 523-4700 for more information.

BUSINESS LOANS

  • Modifications and deferments are also available to qualifying borrowers.
  • Call the Member Contact Center at (907) 523-4700 for more information.

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OTHER INFORMATION:

BRANCH SERVICE CHANGES

COVID-19 MEMBER UPDATES

YOUR FUNDS ARE SAFE

  • True North is a well-capitalized, federally insured credit union, and we are well poised to continue to support you through this crisis.  Your deposits are insured by the National Credit Union Share Insurance Fund up to at least $250,000 per individual depositor.  For more information about share insurance, please visit mycreditunion.gov.

Protect yourself from scams and fraud during the COVID-19 pandemic

  • Protecting yourself from fraud is now more important than ever. Please be aware scammers are attempting to use the COVID-19 pandemic to access sensitive information using common scams.
  • Know that True North will never share personally identifiable information to verify your identity and we will never ask for sensitive information such as your credit/debit card PIN, three-digit code, online banking password or secure access code.