Since a recent conversion by our card processor, we have had scattered reports of transaction denial and support number issues.  If you have a problem, please contact us at (907) 523-4700 so we can assist you!  We apologize for any inconvenience, and we are working with the provider to identify and resolve all issues.

BRANCH SERVICE CHANGES

Due to the rising COVID-19 cases in Alaska, effective immediately, we are making some changes to branch access, please see below.

Juneau Downtown IGA Branch, 615 W. Willoughby Avenue, Juneau

click here to make an appointment
  • Monday-Saturday from 10:00am - 6:00pm or you can schedule an appointment here.
      • Mask are required.
      • Please remove hats.
      • Please observe social distancing.

Mendenhall Branch, 2777 Postal Way, Juneau

click here to make an appointment
  • Our Drive-up continues to remain open with expanded service offerings. Monday – Saturday from 9:30am – 6:00pm..
  • Monday – Saturday from 10:00am – 5:30pm or you can schedule an appointment here.
    • Four people in queue permitted at one time.
  • Mask are required.
  • Please remove hats.
  • Please observe social distancing.
  • Mortgage and Business departments remain by appointment only. To make an appointment, follow the above link or call (907) 523-4700.
  • Night drop is open during this time and will be processed morning, afternoon and evening.
  • Mendenhall Branch ATM is available 24/7.

Anchorage Branch, 341 W. Tudor Road, Suite 100, Anchorage

click here to make an appointment
  • Our Drive-up continues to remain open with expanded service offerings. Monday – Saturday from 9:30am – 6:00pm.
  • Monday – Saturday from 10:00am – 5:30pm or you can schedule an appointment here. 
    • Two people in queue permitted at one time.
  • Mask are required.
  • Please remove hats.
  • Please observe social distancing.
  • Night drop is open during this time and will be processed morning, afternoon and evening.

Electronic Access

  • You can do most banking transactions electronically through Home Banking, including paying bills and transferring funds to your accounts at another financial institution.  If you aren’t currently set up for home banking, click here to enroll.
  • Through True North Mobile you can do all that, plus remote deposit checks into your True North account. 
  • Over 30 surcharge free ATMs in Alaska with the Coop ATM network.  Find an ATM at https://www.co-opfs.org/Shared-Branches-ATMs.

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OTHER INFORMATION:

COVID-19 MEMBER UPDATES

YOUR FUNDS ARE SAFE

  • True North is a well-capitalized, federally insured credit union, and we are well poised to continue to support you through this crisis.  Your deposits are insured by the National Credit Union Share Insurance Fund up to at least $250,000 per individual depositor.  For more information about share insurance, please visit mycreditunion.gov.

Protect yourself from scams and fraud during the COVID-19 pandemic

  • Protecting yourself from fraud is now more important than ever. Please be aware scammers are attempting to use the COVID-19 pandemic to access sensitive information using common scams.
  • Know that True North will never share personally identifiable information to verify your identity and we will never ask for sensitive information such as your credit/debit card PIN, three-digit code, online banking password or secure access code.