ATTENTION: If you are experiencing financial difficulties due to the government shutdown, please call the Member Contact Center at (907) 523-4700 to see how we can help guide you through your options.

Contact Us

Your questions and concerns are important to us. We make it easy to get in touch by phone, e-mail or in person. You can expect a quick response during our normal business hours.

For your security, please do not send your account number or passwords via e-mail. Electronic mail is not secure and confidential or personal information should not be communicated in this manner. Note that we only process e-mails on regular business days.

Member Contact Center

We are here to help. If you have any questions, concerns or you need to reach a staff member, email us at or give us a call at (907) 523-4700 during the following hours:

Mon., Tues., Thurs., Fri.: 8:00 a.m. - 5:30 p.m.
Weds.: 8:00 a.m. - 9:15 a.m., 10:00 a.m. - 5:30 p.m.
Sat.: 10:00 a.m. - 5:30 p.m.

Telephone Teller

Complete simple transactions through our automated telephone system.

Routing Number

True North's routing number is 325272270. Here's how to find your full routing and account number.

Important Information

For lost/stolen Mastercard Debit Cards, please call 1-800-528-2273.

To file Mastercard disputes, please call 1-800-528-2273.

To report Mastercard fraudulent transactions, please call 1-800-528-2273.


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