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Help & FAQs

Routing Number

325272270 is our routing and transit number (RTN).  It is listed at the top and bottom of each page of this website.  

Transactions to your True North Accounts

To set up an electronic transaction with your True North account, you will need your Account number or member number and your loan or share account ID.  We recommend using the full account number in the More Services > Routing > Account Number tool in eBanking as the best resource for this information.  Further information in the Account Number Information questions below.

Types of Transactions You Can Do

Funds can be transferred to or from your True North account using standard ACH electronic transfer from your other institutions. True North is also receiving FedNow Instant Payments and Zelle Transactions will be available in the fall of 2025.



Frequently Asked Questions

  • What is a Loan or Share ID

    This identifies a specific account such as a Savings, Certificate, Checking or Loan Account. It is assigned as each account is opened. The Share or Loan ID number appears in the body of your periodic statement with the account balance and activity.  This number is a 4-digit number beginning with an S or an L to indicate the type of account.  Examples: S0001, S7780, L1020, L6000

  • How do I set up Direct Deposit to my True North account?

    To set up Direct Deposit or payroll deduction, use our Routing and Transit Number (RTN) 325272270 and:

    • For Savings: Member Number and select 'Savings'
    • For Checking or Money Market: Your Account Number 
  • What is my Account Number?

    Your Account Number – often referred to as the MICR (Magnetic Ink Character Recognition) number – is located at the bottom of your checks in a series of three numbers.  The first is the credit union’s 9 digit Routing and Transit number (RTN), the middle is your account identifier or number (often called the MICR number) and the third is the check number.  You can also find this information in eBanking in the More Services > Routing > Account Number.

    visual of credt union check example to where the routing account and check numbers are located

    Use this number:

    • When setting up Direct Deposit or automatic deduction
    • When ordering checks

    Do not include spaces when using this number and be sure to include all the digits (up to 12) in the center group of numbers.

  • What is my Member Number?

    This is used to identify your overall relationship with the Credit Union and is given to you when you join. You may have more than one member number.  You’ll see this number incorporated in your Account Number. You will use this number:

    • When contacting or visiting us to conduct business or get assistance more quickly. It helps us identify your overall member relationship and view your accounts.
    • When conducting business at CO-OP Shared Branching. It will allow them to view your True North accounts.
    • When setting up a direct deposit or automatic deduction for your Savings Account and don’t have access to that Account Number. 
  • When to use your Share or Loan ID Number
    • When mailing in a deposit or loan payment or using a night depository. Include the Account Number and your Loan or Share ID.
    • When establishing an electronic payment, you can use Member Number and Loan or Account ID.

  • How do I pay with my contactless Mastercard Credit Card?

    To make a purchase, tap your Mastercard contactless card on the payment reader when the contactless symbol appears. Your card should be within an inch or two of the symbol on the terminal at the counter.

  • What Benefits come with my True North Mastercard Credit Card?

    Your Mastercard Credit Card comes with Mastercard ID Theft Protection, Global Service, and Airport Concierge. Your Mastercard Guide to Benefits for Credit Cardholders can be found here.

  • What do I do if I lose my credit card?

    If you are certain you have lost your card and wish to report it, please contact us at 866-664-9364 or login to eBanking and navigate to Cards > Card Controls > Missing Card.

    If you are unsure where it is, you can block it from activity by logging into eBanking and navigate to Cards > Card Controls > Lock Card.  You can also unlock it from the same place once you find your card.

  • How do I change my credit card PIN?

    You can either stop by a branch or call 1-888-886-0083.  Calling from a number on your credit union account will speed up the process. If you have any issues, please reach out to our Member Contact Center at (907) 523-4700.

  • How do I order a new Credit Card?

    You can order a new Credit Card in three convenient ways:

    • Login to eBanking and navigate to Cards > Card Controls > Damaged or Missing Card.
    • Call our Member Contact Center at (907) 523-4700.
    • Email our Member Contact Center at memberservice@truenorthfcu.org.

    We will issue you a new card with the same number, but it will have a new expiration date and security code. You should receive your new card within 7–10 business days. If you need it sooner, please call our Member Contact Center at (907) 523-4700 to discuss alternative delivery options.

  • I want to pay with my contacless Mastercard Debit Card, how do I do that?

    To make a purchase, simply tap your Mastercard contactless card on the payment reader when you see the contactless symbol. Typically, your card must be within an inch or two of the symbol at the terminal at the counter.

  • How do I order a new Debit Card?

    You can order a new Debit Card in three convenient ways:

    • Login to eBanking and navigate to Cards > Card Controls > Damaged or Missing Card.
    • Call our Member Contact Center at (907) 523-4700.
    • Email our Member Contact Center at memberservice@truenorthfcu.org.

    We will issue you a new card with the same number, but it will have a new expiration date and security code. You should receive your new card within 7–10 business days. If you need it sooner, please call our Member Contact Center at (907) 523-4700 to discuss alternative delivery options.

  • How do I change my Debit Card PIN?

    You can visit any branch or call 1-888-886-0083. Calling from a phone number listed on your credit union account will help expedite the process. If you experience any issues, please contact our Member Contact Center at (907) 523-4700.

  • What Benefits come with my True North Mastercard Debit Card

    Your Mastercard Debit Card comes with Mastercard ID Theft Protection, Extended Warranty, Satisfaction Guarantee, Global Service, and Airport Concierge. Your Mastercard Guide to Benefits for Debit Cardholders can be found here.

  • Where can I get more information?

    You can access the NCUA’s Share Insurance FAQ’s Questions and Answers for more in-depth information. The NCUA’s website, also, has a Share Insurance Tool Kitwith numerous helpful publications and links. You may also contact NCUA's Consumer Assistance Center with questions about Share Insurance between 8 a.m. and 6 p.m. (EDT) at 1-800-755-1030, press 1 for share insurance questions.

  • How much of my money is covered?

    Like FDIC coverage for banks, your share savings, money markets, checking and certificate deposits are covered up to $250,000, and IRA shares and IRA certificates are covered up to $250,000. If you have multiple ownership structures or multiple owners, you may have more coverage. Our staff can help, or go here for the NCUA’s Electronic Share Insurance Calculator.

  • What is the NCUA?

    The National Credit Union Administration (NCUA) is the federal agency charged with administering the National Credit Union Share Insurance Fund. This is the insurance that guarantees your deposits.

  • Should I withdraw my money in cash?

    The risks posed by carrying large sums of cash, and keeping it at home, are significant. We do not advise people to withdraw their savings in cash.

  • Are my business deposits insured?

    All funds invested in an account or accounts by a corporation, partnership or unincorporated association engaged in independent activity are added together and insured to the $250,000 limit. If they aren’t used for an independent activity, they will be added to your individual deposits for determining insurance limits.

  • Collateral Protection Insurance (CPI)

    Collateral Protection Insurance is emergency insurance coverage to help protect your auto, boat, recreational vehicle or other collateral item when an insurance policy is not in place.  Typically, CPI is placed when:

    • Your insurance lapses:  Late or missed payments result in a lapsed or cancelled policy.
    • Your policy doesn’t meet our requirements:  Your policy must have the coverage required as outlined in your insurance agreement, to include comprehensive and collision coverage, as well as the proper amount and deductible. 
    • Your policy has erroneous information:  If your insurance carrier has incorrect information, such as a number transposed on the VIN number, the coverage doesn’t match and can cause a force placed insurance situation. 

    Force placed insurance only covers your loan value and does not provide you with coverage over the loan amount to protect your equity, and it does not meet State insurance requirements or protect you or others in the event of injury. 

    If you have a CPI policy in place, it will be added to your loan balance and your payments will increase until the policy is paid in full.  There are multiple ways to submit proof of insurance:

    • Visit myinsuranceinfo.com.
    • Call MyInsuranceInfo at 1-800-998-0652.
    • Reach out to our True North Member Contact Center at (907) 523-4700 for assistance.
  • How to make Loan Payments

    There are many ways to make loan payments.

    • From True North's homepage
    • From eBanking
    • Call the Member Contact Center
    • In-person or by mail

    For more details on each method, please visit our Make a Payment webpage.

  • Request for Waiver of Collateral Insurance

    Waivers of collateral insurance may be available for autos, motorcycles, snowmobiles, ATVs or boats for up to six months, depending on the surrounding circumstances. 

    If you wish to request a waiver, the request form is here.  Or you can reach out to our contact center with questions about the waiver process at (907) 523-4700.

    All requests are reviewed for the age, standing, payment history, and current insurance as well as the reason for the request to determine if the waiver may be approved.  

  • Can I skip a loan payment?

    As a member-owner, you can take a break from your vehicle, personal, and/or heat pump loan payment(s) with True North's Skip A Pay program*.

    • Allows you to skip a payment with no late fee.
    • Prevents you from having to borrow to cover unplanned expenses.
    • Make room in your monthly budget when a little more "spending money" is needed.

    Apply for Skip A Pay today!

    *O.A.C. Offer not valid on Mastercard Credit Cards, Certificate Secured, Share Secured, Lines of Credit, Mortgage, Home Equity Loans, Delinquent Loans, True Drive loans, or for members with any late payments on a True North loan or line of credit in the past twelve months. Eligible loans include loans with six prior consecutive monthly payments and no more than two skipped payments in the past twelve months. Skip-A-Pay is limited to two skip-pays per eligible loan; $30.00 skip-pay fee for each payment skipped.

  • Can I see my relationships at other institutions on the Accounts page?

    Yes. You can link your important relationships at other institutions by selecting ‘Link Account’ at the bottom of the Accounts Page. With the accounts linked, you can monitor your balances and recent activity from one convenient location.

    NOTE: To transfer funds between accounts, external accounts must be separately loaded on the Move Money > Scheduled and Recurring > Manage Recipients page.

  • How do I set up scheduled transfers between my True North account and accounts outside True North?

    Establish your Transfer or Payment: On the Move Money page, select Transfer and Payments button to establish the transaction.  Select the appropriate Frequency.  If you chose an option other than immediate, you will see your scheduled transaction under the Scheduled Payments or Scheduled Transfers sections once complete.

  • What is Plaid and is it secure?

    Plaid is a third-party platform that allows information sharing between financial service providers, allowing for fast and secure money movement.  True North uses Plaid to authenticate you when you are adding your accounts at other institutions for money transfer or to display on the accounts page.  

    How does it work? 

    You can either set up an account with Plaid by providing your phone number and some other identifying information or continue as a guest.  Plaid takes your account information and encrypts it before sending it to your other institution.  When your institution verifies the information, the link is immediately established.  If your other institution is not on the Plaid network, you will go through a micro deposit verification process that will take a few days.

    Is Plaid safe? 

    Plaid is an industry leader in establishing connections between financial providers, and the security of their customers data is a priority.  More information about their various security measures is detailed here.  They do not sell or rent your data, as detailed in their privacy policy found here.

  • How do I transfer to another True North Member?

    Under Money > Scheduled and Recurring > Manage Recipients > Add Other Member

    You will need the following information about the other Member:

    • Member Number
    • Account Type
    • Members Last Name
    • Destination Label for future payment

    Additional details can be found here.

  • Can I cancel a transaction that I have scheduled to move money in or out of the credit union?

    Yes. On the Move Money page, click on Scheduled Transfers. Click on the three dots to the right of the transfer in the External Transfers section and select Delete.

    Note: If cancellation is needed on the date of the scheduled transfer, please contact our Member Contact Center at (907) 523-4700 to inquire on cancellation. Due to processing times, the transaction may appear as able to be deleted, but this may not reflect in our system.

  • How do I set up one of my external accounts so I can send and receive funds between them?

    Under Money > Scheduled and Recurring > Manage Recipients > Add External Account. Follow the prompts using Plaid to authenticate with your external account.

  • How do I know how much house I can afford?

    Generally speaking, you can purchase a home with a value of two or three times your annual household income. However, the amount that you can borrow will also depend upon your employment history, credit history, current savings and debts, and the amount of down payment you are willing to make.

    You may also be able to take advantage of special loan programs for first time buyers to purchase a home with a higher value. Give us a call at (907) 523-4700, and we can help you determine exactly how much you can afford.

    We have some interactive mortgage calculators you can experiment with.

  • What is the difference between a fixed-rate loan and an adjustable-rate loan?

    With a fixed-rate mortgage, the interest rate stays the same during the life of the loan. With an Adjustable-Rate Mortgage (ARM), the interest changes periodically, typically in relation to an index. While the monthly payments that you make with a fixed-rate mortgage are relatively stable, payments on an ARM loan will likely change. There are advantages and disadvantages to each type of mortgage, and the best way to select a loan product is by talking to us.

  • How do I know which type of mortgage is best for me?

    There is no simple formula to determine the type of mortgage that is best for you. This choice depends on a number of factors, including your current financial picture and how long you intend to keep your house. Our True North mortgage team can help you evaluate your choices and help you make the most appropriate decision.

  • How do I apply?

    You can start your application here.

  • How long will it take to close my loan?

    Just as you are eager to get into your new home, we are eager to get you there as soon as possible! Generally, the items that take the longest to receive are the appraisal and the title work. We always want to get the appraisal and title work ordered as soon as possible to avoid any delays. If you are purchasing a new home, we will do our best to meet the closing date you and the seller have agreed upon on your purchase contract.

  • What is Private Mortgage Insurance (PMI) and how does it benefit me?

    Private Mortgage Insurance (PMI) is provided by a private company to protect the mortgage lender against losses that might be incurred if a loan defaults.  It is required if the loan amount is more than 80% of the home’s value. 

    This insurance benefits lenders and investor, but it helps homebuyers too. Because True North FCU is protected by mortgage insurance, we can offer loans with low down payments. Without mortgage insurance, we would need to require a down payment of at least 20% of the loan amount.  

  • How much will getting a mortgage cost?

    In addition to any required down payment, you will also need funds to cover the costs of getting a mortgage. These costs could include the fees for your property appraisal, tax service, flood certificate, title commitment, and recording fees. Additional costs may also be involved in a purchase depending on the situation, including points, inspection fees, pre-paid interest, taxes, insurance, and Private Mortgage Insurance (PMI).   The costs can vary significantly depending on your purchase contract, as the seller may cover some of these costs.

    As part of your pre-qualification, we will provide you with a fee estimate that includes all the fees that you could pay - giving you a very good idea of what the total costs will look like. 

  • How is an index and margin used in an ARM?

    An index is an economic indicator that lenders use to set the interest rate for an ARM. Generally the interest rate that you pay is a combination of the index rate and a pre-specified margin. Three commonly used indices are the One-Year Treasury Bill, the Cost of Funds of the 11th District Federal Home Loan Bank (COFI), and the London InterBank Offering Rate (LIBOR).

  • What options are there instead of PMI or a large down payment?

    There are government insured loans such as FHA, VA, USDA or Hud 184.  Each of these programs are unique and have specific requirements.  We will explore these options with you to see if they benefit you.   

  • How do I know which program is right for me?

    Once we receive your application, we assess your situation to see what program is the best fit. Available assets, current homeownership status, consumer credit history, and property location are just a few of the many factors used to determine which program will work best in each scenario. 

    Every borrower’s story is unique. No matter what your story is, rest assured knowing that we will work closely with you to find the most compatible program for your needs. 

  • What information should I have available when I am ready to apply?

    For your initial pre-qualification, we will ask questions about your income, assets, credit history and employment. We will pull a credit report upon receipt of your application. For most applicants, we will be asking for your most recent 30 days of paystubs, your 2 most recent years of W2’s and 2 months of asset statements. Every application is unique---so if fewer, additional, or different documents will be required, we will let you know.  

  • What can I expect when applying for a mortgage with True North?

    You can expect great service and a quick response time, all from real people. Getting started has never been easier: visit our website and complete an online application for pre-qualification or stop by one of our branches to set up an in-person appointment! Once you have submitted your application, one of our Mortgage Loan Originators will reach out to review the details of your application and ask additional question.

  • What are the advantages of getting my mortgage at True North vs any other lender?

    True North is owned by our members - without you, we would not be here!  Because of this, our focus differs from the average mortgage provider; prioritizing service and quality over profit and quantity.  We are always looking out for the best interests of our members, working to serve your needs whenever and wherever possible.

  • How much cash will I need to purchase a home?

    The amount of cash that is necessary depends on a number of items. Generally speaking, though, you will need to supply:

    • Earnest Money: The deposit that is supplied when you make an offer on the house
    • Down Payment: A percentage of the cost of the home that is due at settlement
    • Closing Costs: Costs associated with processing paperwork to purchase or refinance a house
  • What does my mortgage payment include?

    For most homeowners, the monthly mortgage payments include three separate parts:

    • Principal: Repayment on the amount borrowed
    • Interest: Payment to the lender for the amount borrowed
    • Taxes & Insurance: Monthly payments are normally made into a special escrow account for items like hazard insurance and property taxes. This feature is sometimes optional, in which case the fees will be paid by you directly to the County Tax Assessor and property insurance company.