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About True North

When you choose a financial institution, you want to know they’re always prioritizing your needs. True North Federal Credit Union is dedicated to your financial well-being while providing convenient access to valuable products and services. Learn more about the spirit of our credit union.

At True North Federal Credit Union, we believe that everyone deserves a trusted partner on their financial journey. Since 1948, we've had the privilege of walking alongside Alaskans — individuals, families, and businesses — helping them reach their goals with the right financial solutions, heartfelt guidance, and the kind of personalized service that makes you feel at home. No matter where life takes you, our innovative technology keeps us connected so we can be there for you, every step of the way.

VIEW OF JUNEAU AIRPORT WATER SIDE FILLED WITH FLOATPLANES
JUNEAU

Mission Statement

True North Federal Credit Union is a member-owned and locally managed credit union that provides quality financial solutions for its Alaskan members. True North is dedicated to improving the economic well-being of the members, employees and communities it serves.

Vision Statement

We will be Alaska’s Most Loved Credit Union by providing members with meaningful and innovative financial solutions at every point in their financial journey.

Corporate Values

  • AUTHENTICITY
    True North is an organization that is  dedicated to doing the right thing for its membership,
    and our actions will be true to our mission and values.
  • RESPONSIVENESS
    True North strives to understand and then meet or exceed the needs of its members, staff,
    and communities with a consistent commitment to excellent service levels.
  • INNOVATION
    True North is an organization that prizes creative solutions to member needs,
    combining nimble technology with a passion for service.
  • COMMUNITY
    True North is a cooperative owned by Alaskan members with a mission
    to serve Alaskan communities.
  • FAMILY
    True North works to support the financial well-being of Alaska’s families,
    one member solution at a time.

Board & Management

True North's leadership team includes volunteers and credit union management professionals, all of them dedicated to guiding our credit union toward a more prosperous future while meeting our members' diverse needs.

Board of Directors

  • Christine Moleski, Chair
  • Alec Mesdag, Vice Chair
  • Valerie Mertz, Treasurer
  • Mark Troupin, Secretary
  • Justin McKoy
  • Heidi Hansen
  • Juliana Leggitt

Board Mailing Address: P.O. Box 34157 Juneau, AK 99803

Supervisory Committee

  • Elizabeth "Buffy" Pederson, Supervisory Committee Chair
  • Josephine Stern, Supervisory Committee Secretary 
  • Chris Letterman
  • Amber LeBlanc
  • Timothy Lewis

Supervisory Committee Mailing Address: P.O. Box 34141 Juneau, AK 99803

Leadership Team

  • Lauren MacVay, President / Chief Executive Officer
  • Patty Ray, Chief Operations Officer
  • Michelle Denton, Chief Financial Officer
  • Brooke Johnson, Senior Vice President of Operations
  • Nicchia Leamer, Senior Vice President of Lending
  • Todd Schur, Vice President of Marketing and Community Impact
  • Teressa Saaiman, Assistant Vice President of Operations
  • Alexander Abreu, Assistant Vice President of Lending
  • Aaron Mar, IS Manager
  • Stephen Beedle, Loan Services Manager
  • Amy Tonsgard, Mortgage Lending Manager
  • Jordan Lewis, Consumer Loan Manager
  • Kevin Latting, Member Contact Center Manager
  • Rex Tetzlaff, Collections Director
  • Jessica Naumcheff, Risk and Compliance Manager
  • Sara Teague, Training Director

Branch Management

  • Chris Oeser, Anchorage Branch Manager
  • Jack Raster, Juneau Branch Manager
  • Rachel Houston, Retail Branch Manager

Newsletters

Every quarter, The North Word provides financial news, special offers and tips to help you improve your financial well-being.

Annual Reports

True North abides by sound financial strategies that ensure our strength for years to come. It's our commitment to you, the member. Access our current and archived Annual Reports to monitor our financial health.

Download the 2024 Annual Report