ACH Fraud Announcement - True North Federal Credit Union

True North is seeing a national increase in fraud attempts utilizing ACH transfers. ACH is the system all financial institutions use to transfer funds electronically – this includes direct deposit, transfers to other financial institutions via home banking, online payments, and even Cash App and Venmo.

While it is important to be vigilant with all your electronic transactions, we are taking steps on our end to better protect you. These changes may reduce your daily and monthly electronic transfer limits through eBanking.

TRUE NORTH FEDERAL CREDIT UNION FRAUD ALERT SYMBOL ON REPEATATIVE PATTERN

PROTECT YOURSELF!

A True North employee will never call you directly and ask for your username or password. When using our automated phone system, you will be prompted to enter a one-time verification code to confirm your account.

Do not follow any links in emails, texts or provide personal information to individuals calling you directly.

We understand that this increased level of account security may create some inconvenience to members who utilize these electronic services. The Member Contact Center is available to assist and discuss these changes. We always encourage you to contact us directly to confirm any reports of fraud.

If you feel this increased security may impact your electronic financial management, please reach out to the Member Contact Center at (907) 523-4700. We will work to explore options that may better meet your service needs, while continuing to protect you and others from fraud.

We appreciate your patience as we make these adjustments.