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Contact Us

Your questions and concerns are important to us. We make it easy to get in touch by phone, e-mail or in person. You can expect a quick response during our normal business hours. For your security, please do not send your account number or passwords via e-mail. Electronic mail is not secure and confidential or personal information should not be communicated in this manner. Note that we only process e-mails on regular business days.

Member Contact Center

We are here to help. If you have any questions, concerns or you need to reach a staff member, email us at or give us a call at (907) 523-4700 during the following hours:

Monday - Friday: 8:00 a.m. - 5:30 p.m.
Saturday: 9:00 a.m. - 5:30 p.m.

Telephone Teller

Complete simple transactions through our automated telephone system.

Routing Number

True North's routing number is 325272270. Find your full routing and account number.

Important Information

24/7 Debit/Credit Card support, please call 1-866-664-9364.