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eBanking Features

Here are some extra benefits when using True North’s eBanking platform.

Remote Deposit Check

With Remote Deposit you can deposit personal checks safely and securely directly from your smartphone without having to visit a branch or ATM.

  • Access Remote Deposit through the Quick Menu or the + (plus) sign at the bottom of your screen.
  • Click on Deposit check and follow the prompted instructions.
  • You’re done!
  • Your check may post immediately or be held in pending status until reviewed.
  • You have the ability to see all pending, rejected and posted checks.

Transfer Funds

True North’s eBanking platform offers several different safe and secure ways to transfer money to and from your True North account.

Transfer Funds to External Accounts:

To send money to an account at another financial institution, or transfer money in from one of your accounts elsewhere, you’ll want to set up an External Account.

  • From the My Finance page, select My Recipients
  • From the External Accounts tab, click on Add External Account
  • Choose how you wish to transact with this account – moving money to and from it or just sending funds to it
  • Choose how you wish to transact with this account -- moving money to and from it or just sending funds to it
  • Click Next, and enter an account nickname, along with the institutions routing number, account number and account type. You'll be asked to review the information before saving
  • You'll be notified to watch the account for two small deposits.  Your new External Account will show under My Recipients in Pending status
    • Once the deposits appear, go to the account and highlight the three dots to the right, then click Confirm Account,  and enter the two small deposit amounts to confirm your ownership of this account.  Once your external account is confirmed, you can transfer money whenever you like.

Transfer Funds to Contacts:

Send money to friends and family without have to ask their account number by using the new Contact function. With only their email or cell phone number, they’ll get an invite to provide their information confidentially, and then you can send them money whenever you want.

  • First, ask the recipient their email or cell number and tell them to expect a notice from “member service” with a link.
  • Log into ebanking and go to My Finances
    • Select Recipients, then Contacts
  • Click Send Invite
    • Enter the person’s name and cell phone or email address
    • Click the Send Invite button.
  • Your new contact will now appear in your contact list in pending status.
  • Your invitation will be sent from Member Service (email) or 1-888-304-3619 (mobile) with a message that you would like to send them money.
  • The recipient will follow the link to the Accept Invite screen, and they will input the following information into our secure portal:

          - Name
          - Institution Name
          - Routing Number
          - Share ID (This is a 4-digit number)
          - Account Number
          - Then they click Accept the invite

  • Once they’ve completed the process, their status in your contact list will no longer reflect a Pending Status.
    • Hover over the three dots on the right of their name and select Send Money in the quick menu. You can now set up a one time or recurring transfer to your new contact any time you want.

To Transfer funds on Desktop:

  • Click on the Transfer Money icon, then select transfer type:
    • To or from your own True North Account
    • To a Contact (a friend or relative)
    • To an External Account
    • From an External Account
  • Follow the prompts, adding new recipients or accounts if needed

To Transfer funds on Mobile:

  • Click on the Transfer Money button within the + (plus) sign
  • Select your From account
  • Select your To account
  • Enter amount and confirm

Calculator with a spread of utility bills

Bill Pay

Bill Pay is an online bill payment service that makes it convenient to pay a business or person through True North’s eBanking platform. You decide who you want to pay and when you want to make the payment.

  • It’s free to sign up! You can find it under the + (plus) sign.
  • Payments go electronically where available.
  • Save time by scheduling payments over a year in advance.
  • You’ll be able to view your payment history up to 18 months.
  • You can send secure messages to your payees.
  • Help is available if you need additional support via phone or through chat.

eStatments & Notices

Enjoy the benefit of receiving your account statements and notices securely and faster through eBanking than you would through regular mail.

  • You can easily find under the :: More.
  • With a click of a button, you can enroll and unenroll!
  • View account statements, notices, and year end tax documents.
  • We make it easy to download electronic copies for your records.
  • Stay on top of balancing your checkbook with our electronic check reconcilement sheet.

Text & Email Alerts

Keeping tabs on your account activity is important. You can customize your alerts so you know what’s going on with your accounts in real time and can take action when needed.

  • You can easily find the Alert options under the :: More menu.
  • You can add alerts to specific accounts, loans & debit and credit cards.
  • You can decide if you want to send alerts via text and/or to your email.
  • You can add extra security by enabling login fails and password changes alerts.

desktop and mobile visual of ebanking dashboard

Dashboard

The dashboard gives you a quick view of what is happening with your accounts.

  • To customize your dashboard, click on the gear symbol (on the desktop - it’s at the top right corner, on the mobile app – scroll to the bottom).
  • You are in control how your accounts display with groups.
  • Easily hide the accounts you don’t want to see in your dashboard.
  • You can customize account names for easy reference.
  • Your settings will be consistent between desktop and mobile.

Password Reset

Resetting your password is quick and easy! You'll need to be sure your cell number and email address with us is correct.

  • From the desktop or mobile app login page, select 'Forgot Password' button.
  • Enter your username and click continue/next on mobile.
  • For security purposes, you'll need to enter a verification code:
    • Select the delivery option for your verification code (email or text).
  • You'll be prompted to enter:
    • Verification code
    • Your Social Security Number or Taxpayer Identification Number
    • New password
  • Select Reset Password.
  • A confirmation message will open, select 'OK'.

That's it, you're done!

If you have any questions or require assistance, please reach out to the Member Contact Center at (907) 523-4700.

man using face authentication on his cell phone

Face & PIN Authentication Options

Access your account information faster with face and/or PIN authentication within the True North Mobile App. It’s easy to set up!

  • You can find it in the :: More menu under App Settings.