Overview of eBanking Upgrade

No, you will not be asked to re-enroll. You can access the updated site with your normal username and password.

No problem. On the main login screen click the ‘Trouble Signing In?’ link that will walk you through getting your username and/or resetting your password.

Go to our website at TrueNorthFCU.org on your preferred internet browser and click the login button.

iPhones: iPhones without automatic updates turned on will be prompted to download the updated app the first time they try to use their True North FCU Mobile Banking app. You can find the App here.

Android: Android users will receive an error message when attempting to access the old True North FCU Mobile Banking app. They will need to navigate to the Google Play Store, search for "True North FCU," and download the updated app to access mobile banking. You can find the App here.

No, the old app will stop working after August 18th. Depending on your device, you may need to remove it from your phone. For more details, please refer to the question 'Do I need to download a new app?'.

Yes, remote mobile deposit is still available.

Yes, all the alerts and notifications you had set up will work under the updated system.

• Self-service access to Skip Pay on qualifying loans!
• Simplified enrollment and easy management of our Debit Card Round-Up Program.
• Gain better control over your overdraft resources. Choose the accounts that will be linked for overdraft protection and manage your selection of our courtesy pay service. You can also add your True North Credit Card as an overdraft protection option.
• Set up travel alerts for your True North Debit and Credit cards.
• Temporarily block your debit and credit cards, report them as lost or stolen, or request a replacement card.
• The new Quick Balance feature lets you view your account balances and the five most recent transactions.
• Load, Alter, or Delete Check and ACH Stop Payments.
• Access the Quick Balance feature on your smart watch device.
• Enhanced fraud prevention by using Plaid to verify your accounts with other financial institutions.
• Add your accounts from other institutions to view your complete financial picture in one place.
• Experience ultimate accessibility with our Dark Mode feature, complemented by a range of specially designed modes tailored for color-blind users.
• Take advantage of the opportunity to open new accounts for savings, money market, certificates, and drafts.
• If you have a share account that you no longer use, you can close it.
• New educational materials to enhance your cyber security skills.
• You will be able to submit wire requests.

Yes, prior months eStatements are available for you to view on the updated platform.

No, if you are currently enrolled in eStatements you will continue to receive them.

Yes, all your account information and history will automatically transfer.

No, you will need not to reconnect any existing external contacts. Your scheduled transactions and Bill Pay transactions will not be impacted.

Yes, there are external transfer limits based on the type of transfer being done.

Standard Limits

• Transaction Limit: $3,000
• Daily Limit: $3,000
• Monthly Limit: $5,000

 New Account Limits (first 90 days)

• Transaction Limit: $750
• Daily Limit: $750
• Monthly Limit: $750

"First Available" Savings or Checking refers to the account—either Savings or Checking—with the lowest Share ID number. For example, if an account includes a 7050 Money Market and a 7780 Express Checking, and you choose to transfer funds to the First Available Checking, the money would be deposited into the Money Market because its Share ID (7050) is lower than that of the Express Checking (7780).

What is a Share ID? A Share ID at a credit union is a unique number assigned to each specific account or sub-account—such as a savings account, checking account, or loan—within a member's overall account. This number helps distinguish between different account types under the same member number. You can find your True North Share ID in eBanking, listed under each account type.

Yes, you can still make loan payments using a debit card from another financial institution. Simply go to the Move Money section and select the "Loan Payment with Debit Card" option.

Absolutely! We're excited to announce that in early September, we'll be launching our new partnership with Zelle. This will make it even easier for you to send money to friends and family at other financial institutions. If you need to send money before Zelle’s launch, don’t worry—just give our friendly Member Contact Center a call at (907) 523-4700 or stop by any branch.

Yes. With our recent upgrade you can now transfer to fellow True North members with just their account number and last name.

Plaid is a platform that aids in linking your accounts across multiple financial institutions, allowing for faster and easier money movement.

Yes, and with our new Plaid integration it is easier than ever.

Yes, all the scheduled transfers you had scheduled will carry over.

Yes, all your payees, scheduled payments, and prior payment information will be available.

You will need to reconnect your Intuit services.

With Multi-Factor Authentication (MFA) you also have the option of linking an Authenticator App for added security of your True North accounts.

Yes. The upgrade uses the highest level of protection, providing the assurance that your accounts are secure.

We're here to help in several convenient ways. You can contact us through the Message Center in eBanking (online or mobile), visit your local branch, or call us at (907) 523-4700.

If you need a hand getting logged in, our friendly Member Contact Center team is happy to help! Just give them a call at (907) 523-4700.