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Overview of eBanking Upgrade

We're excited to share that some fantastic upgraded eBanking features will be available on August 18th. We can't wait for you to check them out!

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Self service access to Skip Pay on qualifying loans!

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Simplified enrollment and easy management of our Debit Card Round-Up Program.

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Gain better control over your overdraft resources. Choose the accounts that will be linked for overdraft protection and manage your selection of our courtesy pay service. You can also add your True North Credit Card as an overdraft protection option.

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Set up travel alerts for your True North Debit and Credit cards.

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Temporarily block your debit and credit cards, report them as lost or stolen, or request a replacement card.

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The new Quick Balance feature lets you view your account balances and the five most recent transactions.

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Load, Alter, or Delete Check and ACH Stop Payments.

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Access the Quick Balance feature on your smart watch device.

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Enhanced fraud prevention by using Plaid to verify your accounts with other financial institutions.

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Add your accounts from other institutions to view your complete financial picture in one place.

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Experience ultimate accessibility with our Dark Mode feature, complemented by a range of specially designed modes tailored for color-blind users.

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Take advantage of the opportunity to open new accounts for savings, money market, certificates, and drafts.

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If you have a share account that you no longer use, you can close it.

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New educational materials to enhance your cyber security skills.

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You will be able to submit wire requests.

eBanking Upgrade Frequently Asked Questions

  • Will my current app still work?

    No, the old app will stop working after August 18th. Depending on your device, you may need to remove it from your phone. For more details, please refer to the question above.

  • Do I need to download a new app?

    iPhones: iPhones without automatic updates turned on will be prompted to download the updated app the first time they try to use their True North FCU Mobile Banking app.

    Android: Android users will receive an error message when attempting to access the old True North FCU Mobile Banking app. They will need to navigate to the Google Play Store, search for "True North FCU," and download the updated app to access mobile banking.

  • Is remote mobile deposit still available?

    Yes, remote mobile deposit is still available.

  • Will my alerts and notifications still work?

    Yes, all the alerts and notifications you had set up will work under the updated system.

  • What new features are available on the updated platform?
    • Self-service access to Skip Pay on qualifying loans!
    • Simplified enrollment and easy management of our Debit Card Round-Up Program.
    • Gain better control over your overdraft resources. Choose the accounts that will be linked for overdraft protection and manage your selection of our courtesy pay service. You can also add your True North Credit Card as an overdraft protection option.
    • Set up travel alerts for your True North Debit and Credit cards.
    • Temporarily block your debit and credit cards, report them as lost or stolen, or request a replacement card.
    • The new Quick Balance feature lets you view your account balances and the five most recent transactions.
    • Load, Alter, or Delete Check and ACH Stop Payments.
    • Access the Quick Balance feature on your smart watch device.
    • Enhanced fraud prevention by using Plaid to verify your accounts with other financial institutions.
    • Add your accounts from other institutions to view your complete financial picture in one place.
    • Experience ultimate accessibility with our Dark Mode feature, complemented by a range of specially designed modes tailored for color-blind users.
    • Take advantage of the opportunity to open new accounts for savings, money market, certificates, and drafts.
    • If you have a share account that you no longer use, you can close it.
    • New educational materials to enhance your cyber security skills.
    • You will be able to submit wire requests.

  • Is there a limit on external transfers?

    Yes, there are external transfer limits based on the type of transfer being done.

    Standard Limits

    • Transaction Limit: $3,000
    • Daily Limit: $3,000
    • Monthly Limit: $5,000

     New Account Limits (first 90 days)

    • Transaction Limit: $750
    • Daily Limit: $750
    • Monthly Limit: $750
  • What does ‘First Available Savings/Checking’ mean when I transfer money to another True North member?

    "First Available" Savings or Checking refers to the account—either Savings or Checking—with the lowest Share ID number. For example, if an account includes a 7050 Money Market and a 7780 Express Checking, and you choose to transfer funds to the First Available Checking, the money would be deposited into the Money Market because its Share ID (7050) is lower than that of the Express Checking (7780).

    What is a Share ID? A Share ID at a credit union is a unique number assigned to each specific account or sub-account—such as a savings account, checking account, or loan—within a member's overall account. This number helps distinguish between different account types under the same member number. You can find your True North Share ID in eBanking, listed under each account type.

  • Can I still make my loan payments with a card?

    Yes, you can still make loan payments using a debit card from another financial institution. Simply go to the Move Money section and select the "Loan Payment with Debit Card" option.

  • Can I send money to people at other financial institutions?

    Absolutely! We're excited to announce that in early September, we'll be launching our new partnership with Zelle. This will make it even easier for you to send money to friends and family at other financial institutions. If you need to send money before Zelle’s launch, don’t worry—just give our friendly Member Contact Center a call at (907) 523-4700 or stop by any branch.

  • Can I still transfer to other True North members?

    Yes. With our recent upgrade you can now transfer to fellow True North members with just their account number and last name.

  • Do I need to re-enter my external transfer accounts?

    No, all external transfer accounts you had previously set up will be available in your transfer options on the updated platform.

  • What is Plaid?

    Plaid is a platform that aids in linking your accounts across multiple financial institutions, allowing for faster and easier money movement.

  • Can I still transfer between my accounts at other financial institutions?

    Yes, and with our new Plaid integration it is easier than ever.

  • Will my scheduled transfers carry over?

    Yes, all the scheduled transfers you had scheduled will carry over.