We're excited to share that some fantastic upgraded eBanking features will be available on August 18th. We can't wait for you to check them out!
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No, you will not be asked to re-enroll. You can access the updated site with your normal username and password.
No problem. On the main login screen click the ‘Trouble Signing In?’ link that will walk you through getting your username and/or resetting your password.
Go to our website at TrueNorthFCU.org on your preferred internet browser and click the login button.
No, the old app will stop working after August 18th. Depending on your device, you may need to remove it from your phone. For more details, please refer to the question above.
iPhones: iPhones without automatic updates turned on will be prompted to download the updated app the first time they try to use their True North FCU Mobile Banking app.
Android: Android users will receive an error message when attempting to access the old True North FCU Mobile Banking app. They will need to navigate to the Google Play Store, search for "True North FCU," and download the updated app to access mobile banking.
Yes, remote mobile deposit is still available.
Yes, all the alerts and notifications you had set up will work under the updated system.
Yes, prior months eStatements are available for you to view on the updated platform.
No, if you are currently enrolled in eStatements you will continue to receive them.
Yes, all your account information and history will automatically transfer.
Yes, there are external transfer limits based on the type of transfer being done.
Standard Limits
New Account Limits (first 90 days)
"First Available" Savings or Checking refers to the account—either Savings or Checking—with the lowest Share ID number. For example, if an account includes a 7050 Money Market and a 7780 Express Checking, and you choose to transfer funds to the First Available Checking, the money would be deposited into the Money Market because its Share ID (7050) is lower than that of the Express Checking (7780).
What is a Share ID? A Share ID at a credit union is a unique number assigned to each specific account or sub-account—such as a savings account, checking account, or loan—within a member's overall account. This number helps distinguish between different account types under the same member number. You can find your True North Share ID in eBanking, listed under each account type.
Yes, you can still make loan payments using a debit card from another financial institution. Simply go to the Move Money section and select the "Loan Payment with Debit Card" option.
Absolutely! We're excited to announce that in early September, we'll be launching our new partnership with Zelle. This will make it even easier for you to send money to friends and family at other financial institutions. If you need to send money before Zelle’s launch, don’t worry—just give our friendly Member Contact Center a call at (907) 523-4700 or stop by any branch.
Yes. With our recent upgrade you can now transfer to fellow True North members with just their account number and last name.
No, all external transfer accounts you had previously set up will be available in your transfer options on the updated platform.
Plaid is a platform that aids in linking your accounts across multiple financial institutions, allowing for faster and easier money movement.
Yes, and with our new Plaid integration it is easier than ever.
Yes, all the scheduled transfers you had scheduled will carry over.
Yes, all your payees, scheduled payments, and prior payment information will be available.
You will need to reconnect your Intuit services.
With Multi-Factor Authentication (MFA) you also have the option of linking an Authenticator App for added security of your True North accounts.
Yes. The upgrade uses the highest level of protection, providing the assurance that your accounts are secure.
We're here to help in several convenient ways. You can contact us through the Message Center in eBanking (online or mobile), visit your local branch, or call us at (907) 523-4700.
If you need a hand getting logged in, our friendly Member Contact Center team is happy to help! Just give them a call at (907) 523-4700.