
During these challenging times brought on by the government shutdown, we want you to know you are not alone. We understand that financial stress can be especially overwhelming right now, and we care deeply about our community.
If you are facing financial hardship or uncertainty, our team is here to listen and provide meaningful support through the following programs:
Skip-A-Pay Program
As a member-owner, you can take a break from your vehicle, personal or heat pump loan payments by choosing the Skip-A-Pay program.
You can easily enroll yourself through your True North eBanking account, the process is quick and convenient!
Learn more about the Skip-A-Pay Program
Certificate of Deposit Fee Waiver
Penalties will be waived for affected members who need to make early withdrawals from certificate of deposit accounts.
Overdraft Resources
Our Overdraft Resources ensure you can avoid costly overdraft fees by connecting an account you choose that will automatically transfer funds into your checking account to cover an overdraft. Options include:
Overdraft Transfer
Overdraft Line of Credit
Overdraft Credit Card
Courtesy Pay
Paycheck Assistance Program
In response to the recent federal government shutdown and the resulting furlough of federal employees as of October 1, 2025, we have activated this special program as part of our Emergency Loan Program. Our goal is to provide timely financial assistance and peace of mind to those affected by these unprecedented circumstances.
Loan Amounts from $500 to $5,000
Terms from 6 to 24 Months
Rates from 3.00% to 5.00% APR*
Apply for the Emergency Loan Progam
*APR is Annual Percentage Rate. Rates, terms and conditions are subject to change without notice. Rate subject to creditworthiness. Payment example: 12 month loan at 3.00% would be 12 payments of $78.09 per $1000 borrowed.
If none of these options meet your needs, please don’t hesitate to reach out by calling the Member Contact Center at (907) 523-4700. Our team is here to listen, understand your unique situation, and work with you to find solutions that can help.